STANDARD TERMS AND CONDITIONS OF SALE

Last updated: 05 November 2026

COPYTECH (UK) LTD, trading as Printondemand-worldwide.com (“PODW”), provides its services through the following brands and platforms: PODW, BookVault, PhotoBubble, BookVault Shop and The Great British Bookshop.

Acceptance of Terms and Conditions

By accessing or using our Services or continuing to use our Services, you agree to be bound by these Terms and Conditions, as amended from time to time.

The current version of the Terms and Conditions is made available on our websites. We may update these Terms and Conditions from time to time and will notify you of any material changes where reasonably practicable. Any changes will take effect from the date specified in the notice and/or our websites.

1. Definitions

In these Terms and Conditions the following definitions apply:

The Company – means collectively and individually Printondemand-worldwide.com (“PODW”), BookVault, Photobubble, BookVault Shop, The Great British Bookshop and any other owned trading company, brand and platform.

The Customer – means the person or business who purchases Goods or Services from the Company.

The Contract – the contract between the Company and the Customer for the sale and purchase of the Goods or Services in accordance with these Conditions.

The Goods – are the Goods (including an instalment of the Goods or any part of them) and Services that the Company has contracted to supply in accordance with these Terms and Conditions.

Order – the Customer’s Order of the Goods or Services.

Working day – a day (excluding weekends and UK public holidays) when the Company is open for business.

Conditions – the Terms and Conditions as set out in this document as amended from time to time.

Price – the pre-negotiated price agreement arranged between the Company and the Customer.

Contract – this constitutes the entire Agreement between the parties.

Preliminary Work – all work done in the concept and preparatory stages (including but not limited to design, artwork, file testing, file preparation, colour matching, sample print).

Unders and Overs – The Company reserve the right to charge for any additional copies produced over the amount ordered or reduce the invoice for any under supply within the following limits: plus/minus 10%. This shall not apply to orders supplied on an ‘on-demand’ basis, for supply direct to the Customer or the Customers own third party recipients, or those supplied via BookVault Wholesale Distribution Service. In these circumstances the Company will endeavour to supply an order exact and in full.

Wholesale Distribution Service – means Customer Titles sold by the Company through its Wholesale Distribution Service (“Channels”) to third-party resellers (“Sellers”, “Retailers”, “Wholesale Partners”) on behalf of the Customer.

Markets – means the countries or sales channels made available by the Company to the Customer from time to time.

Global Printing Services – means Titles made available for manufacture and/or sale through the Company’s approved third-party printing network (the “Global Print Network”).

Direct Distribution Services – means the Company’s direct distribution services, including printing, fulfilment, shipping, and related services agreed by the Parties.

Compensation – means the sum paid to the Customer for each Title printed and sold by the Company to its third-party resellers and Company owned online bookshops through its Wholesale Distribution Service.

Royalties – means the sum paid to the Customer for each Title printed and sold by the Company to its Author Customers.

Wholesale Price – means the Title retail price (“RRP”) and discount set by the Customer for Title sales through the Wholesale Distribution Service.

Title – means any book, publication, digital file, or other work submitted by Publisher to the Company for provision of the Services and identified by a unique title, identifier, ISBN, SKU, or other reference number.

Author – means a natural person who creates and writes original content for publication, including books, articles, educational materials or other written works.

Publisher – means an organisation who acquires Authors and is responsible for making Author content available to readers through retail, distribution and other sales channels.

Parties – means both parties collectively and “Party” means either party.

2. Acceptance of Order

(a) Orders are accepted by the Company only upon and subject to the Terms and Conditions of Sale as printed herein. Unless expressly accepted in writing by the Company any exclusion or revision of these Conditions by the Customer in any written or printed document, course of dealing, implied by trade, custom or practice shall be inapplicable.

(b) The Order constitutes an offer by the Customer to purchase the Goods and Services in accordance with these Terms and Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable specifications requested by the Company are complete and accurate.

(c) Production and delivery timescales quoted or provided at the time of quotation or order are estimates only and are not guaranteed. The Company will use a ‘best-efforts basis to meet the estimated timescales provided.

3. Third-Party Integrations and Order Processing

Integrations between BookVault and third-party platforms, including but not limited to Shopify, Payhip, WooCommerce and Customer owned API connections, are provided on a ‘best-efforts’ basis. While the Company endeavours to maintain reliable data feeds, connections and order synchronisation, the Customer is responsible for monitoring their orders and ensuring that all orders are successfully received by the Company. The Company shall not be liable for delays or failures arising from third-party platforms, connectivity issues or the Customer’s failure to monitor order processing.

4. Quotes and Confirmation

(a) No Order will be accepted by the Company unless the Customer notifies the Company in writing or confirms acceptance on an electronic quote supplied by email or via the Company’s platforms. No verbal orders or text messages will be accepted by the Company.

(b) A quotation from the Company shall not constitute an offer. The Order shall only be deemed to be accepted when the Company issues an acceptance of the Order, at which point a contract will be formed between the parties.

(c) Any quote is valid for a period of thirty (30) days only from the date stated on the quote unless otherwise provided for in the quote.

(d) Only quotes provided in writing by the Company will be treated as a valid quote

(e) Quotes are “ex works” and unless otherwise agreed in writing delivery will be charged extra.

(f) All quotes are based on the submission of electronic files in print ready pdf format to the Company’s file guideline specifications and to be submitted via the Internet, ftp server, email or via the Company’s platforms. There may be a charge levied for any files submitted in any other format, but Customer will be notified in advance of charges before any file preparation work commences by the Company.

5. Price

The price of the Goods shall be;

(a) Where there is a previously negotiated price scale in force between the parties the price of the Goods shall be determined with reference to that scale.

(b) Where no price scale exists the price is that stated on acceptance of order.

(c) All work carried out shall be charged and includes any preliminary work undertaken whether or not the Customer agrees to that work being taken forward into production.

(d) Should expedited delivery be agreed and necessitate overtime or other additional cost, an extra charge may be made.

(e) Should work be suspended at the request or delayed through any default of the Customer for a period of thirty (30) days the Company shall then be entitled to payment for work already carried out and materials specially ordered.

(f) For continuing work, invoices may be submitted by the Company at the end of each calendar month for work carried out during that month, or at set stages agreed in advance with the Customer. Payment will be due within thirty (30) days from submission of invoices. Such contract may if the Company so elect be considered as one contract and not severable and if the Customer fails to make payment on the due date for payment for that instalment the Company shall have the option to notify the Customer that the Company treats such failure to pay as repudiation of contract in its entirety without prejudice to any other claim or right the Company may have for compensation or otherwise.

(g) Chargebacks: where a customer initiates a chargeback and the bank upholds the claim or is unable to resolve the dispute in the Company’s favour, the Company reserves the right to debit the customer’s account for the full chargeback amount, including any associated fees for immediate settlement.

(h) Prices: standard prices for the Services are set out in the Company’s Pricing Schedule and/or website in force from time to time, as amended or updated by the Company. Any changes to the Pricing Schedule shall apply from the effective date notified by the Company.

6. Cost Variation

Quotations are based on the current costs of production and this is subject to amendment by Company on acceptance or at any time after acceptance of the order to meet any fluctuation in material costs, cover any additional operations which may be found necessary, not allowed for in the original written quotation, or to cover any additional cost due to the making or amendment of any law, order, regulation or byelaw having the force of law (including inter alia any duty tax on import, export, purchase, sale or appropriation or processing of any materials or equipment comprised in the contract). Prices will be reasonably adjusted to cover such increases. The Customer shall be informed of price increases in writing before commencement of the Service.

7. Cancellation Charge

The Company reserves the right to charge a cancellation fee of at least £50.00 to cover the administration work already undertaken by the Company. An order shall be eligible for this charge once files have been supplied and the processing of the order has begun. Payment is due immediately by Customer.

PhotoBubble Order Cancellations

The quickest way to cancel is to call us on 01733 237867 (lines open 9:00am to 5:30pm, GMT/BST). We can usually cancel your order straight away over the phone. If calling isn’t convenient, email us at customers@photobubble.co.uk with your order number and we’ll process it as soon as possible, as long as it reaches us by 9:45am GMT/BST time.

Orders go into production at 10:00am GMT/BST each working day, Monday to Friday, excluding UK bank holidays. To give us time to cancel your order, please contact us by 9:45am GMT/BST on the day it is due to go into production.

Orders placed before 10:00am GMT/BST go into production the same day. You can cancel until 9:45am GMT/BST that day.
Orders placed after 10:00am GMT/BST go into production the next working day. You can cancel until 9:45am (UK time) that next working day.
Orders placed over the weekend or on a UK bank holiday go into production on the next working day. You can cancel until 9:45am GMT/BST that day.

For example:

Order at 8:30am on Tuesday → cancel by 9:45am on Tuesday
Order at 2:00pm on Tuesday → cancel by 9:45am on Wednesday
Order at 4:00pm on Friday → cancel by 9:45am on Monday

We may not be able to accept cancellation requests received after 9:45am GMT/BST.

BookVault Order Cancellations

Customers may cancel a BookVault platform orders via their BookVault dashboard at any time before the order reaches In-Production status. Once an order has reached In-Production status, cancellation is no longer available. Where an order has passed the standard cancellation window, the Company will make reasonable efforts to accommodate cancellation requests where commercially and operationally viable. Any work already undertaken may remain chargeable, and the Company will advise on the stage of production, any costs incurred, and any applicable charges associated with cancelling or amending the order.

8. Address Change Fees and Redirections

The Customer is responsible for ensuring that all delivery addresses and recipient details supplied to the Company are complete, accurate and correct at the time of order placement. Where the Customer, or any third party acting on the Customer’s behalf or receiving goods from the Customer, requests a change to a delivery address, redirection or other amendment to delivery instructions after an order has been dispatched, the Company reserves the right to recover from the Customer any additional costs or charges incurred as a result.

The Company will advise the Customer of additional charges incurred. This includes, but is not limited to, additional courier, carrier, redirection, re-delivery and administration charges imposed on the Company by its delivery partners or other third parties, including where such charges arise as a result of incorrect, incomplete or inaccurate delivery information originally supplied.

Any such additional charges may be invoiced to the Customer or deducted from any monies otherwise payable to the Customer, as applicable.

9. Payment and Credit Terms

(a) The Company, at its absolute discretion, may ask for part or full payment in advance of starting the Service.

(b) Where the Customer has been extended credit terms payments are due within thirty (30) days from date of invoice unless otherwise agreed with the Company in writing.

(c) Where credit facilities are granted, the Company reserves the right to withdraw credit at any time, without having to provide reasons, and in such case all outstanding invoices become due and payable immediately.

(d) Interest shall be charged on any outstanding balance after thirty (30) days from date of invoice at the rate of 5% over the Bank of England base rate in force on the date the debt becomes overdue and at any subsequent rate where the base rate changes and the debt remains unpaid. Interest will accrue on a daily basis from the due date to final payment date; the Customer shall pay the interest together with the overdue amount.

(e) The Customer shall be liable for all legal costs incurred by the Company in recovering any outstanding debt owed by the Customer to the Company.

(f) The Company reserves the right to offset any monies the Company may owe the Customer under the performance of any of its Services to that Customer against any monies the Customer may owe the Company.

(g) If monies due from the Customer to the Company remain outstanding for a period of ninety (90) days from transaction date the Company reserves the right to make the Customer’s files available through the Company’s Wholesale Distribution Service for the sole purpose of recovering outstanding debt. This does not limit the Company’s right to collect Customer outstanding payment by traditional debt recovery methods.

(h) Customer grants the Company a non-exclusive perpetual copyright license to all the Titles the Company holds for the sole purpose of debt recovery through the Company’s Wholesale Distribution Service. In such circumstances, once debts have been recovered the Company will surrender all remaining assets to the Customer (unless Customer consents to another course of action).

(i) The Customer shall pay all amounts due under the Contract in full and shall not be entitled to assert any credit, set-off or counterclaim against the Company.

(j) The Company may at any time exercise a right of set off, without prejudice to any other remedies and rights it may have, to offset any money owed by the Company to the Customer against any amount owed by the Customer to the Company.

(k) The Company reserves the right to withhold, suspend or deduct any sums otherwise payable to the Customer where reasonably necessary to comply with applicable laws or legal obligations, including. Without limitation, the Trade Marks Act 1994 (including Section 92) and the Fraud Act 2006.

(l) Where the Company owes monies to the Customer but the Customer’s bank is not recognised or supported by the Company’s banking provider, the Company will use reasonable endeavours to remit the monies due using an alternative payment method. The Customer acknowledges and accepts that, where payment cannot be made through the Company’s existing banking arrangements, the Company reserves the right to use an international money transfer provider or other appropriate HMRC-approved payment method. Any fees, charges or costs incurred in making such payments, including those imposed by third-party payment providers, may be deducted from the monies due to the Customer. The Customer shall be responsible for any such fees, charges or costs.

(m) The Company maintains bank accounts in GBP £ and USD $. For monies due for payment to the Customer through the Wholesale Distribution Service all Compensation will be paid in GBP £ unless the Customer has elected to receive payment in USD $ into a US dollar bank account. Where payment is made in USD $, the applicable spot exchange rate at the time the payment is processed by the Company will be used to convert the amount from GBP £ to USD $.

(n) The Company reserves the right to withhold sums due for monies due to the Customer through the Wholesale Distribution Service if the balance is below £100 GBP.

(o) The Company reserves the right to withhold payment under clause 22 Warranties.

10. General Lien

Without Prejudice to other remedies, the Company shall in respect of all unpaid debts due from the Customer have a general lien, on all goods and property in their possession (whether worked or not) and shall be entitled on the expiration of fourteen (14) days’ notice to dispose of such goods or property as they think fit and to apply any proceeds towards such debts.

11. Value Added Tax

The Company shall be entitled to charge the Customer the amount of any Value Added Tax payable whether or not included in the quotation.

12. Preliminary Work

Work carried out whether experimentally or otherwise at Customer’s request, will be charged at the agreed rate and confirmed in writing to the Customer.

13. Proofs

(a) Customer has the option to select a virtual proof of the Goods.

(b) No responsibility will be accepted by the Company for any errors in the final Goods where proofs submitted for Customer approval are not corrected by the Customer or for any errors in the final Goods where a proof has not been requested in advance by the Customer.

14. Materials

(a) Electronic File and artwork used by the Company shall remain the property of the Customer. It is the Customer’s responsibility to maintain a copy of any original file that they provide to the Company. The Company shall not be responsible for checking the accuracy of supplied input from an Electronic File unless otherwise agreed in writing.

(b) If an electronic file is not suitable for outputting on Company equipment without adjustment or other corrective action, the Company may make a charge for any resulting additional cost incurred or may reject the file without prejudice to his right to payment for work done/material purchased.

(c) The Company may reject any materials supplied or specified by the Customer which appears to the Company to be unsuitable for the purpose intended. Additional costs incurred if materials are found to be unsuitable during production may be charged.

(d) Customers’ files or hard copy supplied will be returned after the order has been completed if requested by the Customer. Any files supplied to the Company may be held for a period of time at their discretion but may be subject to a storage charge should the Customer expressly request them to do so.

(e) The Customer acknowledges that, due to the nature of the print production process of the Goods, the Goods may result in reasonable variations in the finished product, including, but not limited to, variations in colour, paper characteristics and finish.

(f) PhotoBubble – Photo Storage and Deletion: Upon deletion of a project, all photographs associated with the Customer’s project will also be deleted. Photographs uploaded but not used in a project will be automatically deleted after thirty-five (35) days unless they are added to a project before that period expires. Customers are responsible for ensuring that any photographs they wish to retain are saved or used within the applicable timeframe.

15. Delivery

(a) Delivery of the Goods shall be completed on the arrival of the Goods at the delivery location specified on the Order.

(b) Time of delivery is not of the essence. The Company will not be liable for any delay in the delivery of the Goods however caused. Delivery estimates provided are for guideline purposes only.

(c) The Customer shall not be entitled to reject the Goods if the Company delivers Unders and Overs of the Goods, but a pro rata adjustment shall be made to the Order invoice on receipt of notice from the Customer that the wrong quantity of Goods were delivered, or credit issued in instances where Customer has prepaid.

(d) It shall be the duty of the Customer immediately on delivery of the goods to make an inspection of them in every respect and to satisfy themselves of their adherence to specification.

(e) Claims arising from damage or full or partial loss of goods in transit must be made in writing to the Company so as to reach them within three (3) working days of delivery and claims for non-delivery within seven (7) working days of despatch of goods.

(f) If no claim is made within the above stipulated time limits the goods delivered shall be deemed to be in all respects in accordance with the Order; the Customer shall be bound to accept and pay for the goods accordingly.

(g) The Company shall be entitled to withhold delivery of Goods (or part thereof) if the Customer is not in good payment standing with the Company or is subject to a pre-payment agreement.

(h) Orders may be combined and a shipping service upgraded at the Company’s discretion. Any additional charge to Customer will be pre-agreed before despatch of Goods.

16. Claims for Faulty Goods

(a) If the work is defective so that the Customer may in law reject it, the Customer must advise the Company within seven (7) working days of delivery and provide photographic evidence of the defects, failing which the customer will be deemed to have accepted the work.

(b) ‘Defective’ is defined as manufacturing faults occurring outside of the normal digital manufacturing process.

(c) In the event of any rejections, the Company reserve the right to request the return of the work for inspection. Should the claim of defect be found to be valid, the work will be rectified within ten (10) working days and the cost of any return postage refunded.

(d) Should agreement not be reached as to whether the work is defective, the advice of the BPiF (British Print Industry Federation) will be sought and their decision will be final and binding.

(e) The Company shall not be liable in respect of any claims unless the aforementioned requirements have been complied.

(f) Any issues with the quality, format, alignment, specification or other element(s) of the files, designer or metadata supplied will render the Customer liable for the cost of reproducing the work once the Customer has rectified those issues. If the Customer is unsure, further guidance on correct file supply formats etc. should be sought at the Company Help Centre or via email to the Company’s customer service team.

17. Title and Risk

(a) The risk in the Goods shall pass to the Customer at the point the carrier takes possession of the Goods where the carrier is appointed by the Customer, or on delivery of goods, where the carrier is arranged by the Company on a tracked basis. The Company will bear no responsibility for goods lost that are sent on an untracked basis where a tracked alternative is available.

(b) Title for the Goods will only pass to the Customer on full payment (cleared funds) of the Goods. The Customer shall notify the Company immediately if any event if clause 17 comes into operation. If Company reasonably believes that such an event will happen then the Company at any time can require the Customer to deliver up the Goods and if the Customer fails to deliver promptly, Company has the right to take reasonable measures to recover assets to the value of the goods owed.

(c) Customer’s property – Customer’s property and all material supplied to the Company by or on behalf of the Customer will be held, worked on and carried at Customer’s risk. The Customer shall be responsible for effecting insurance on such material whilst on the premises of the Company.

18. Customer Insolvency or Incapacity

If the Customer becomes subject to any of the events in this clause or the Company reasonably believes that the Customer is about to become subject to any of them then, without limiting any other right or remedy available to the Company, the Company may cancel or suspend all further Services under the Contract between the Customer and the Company without incurring any liability to the Customer, and all outstanding sums in respect of Goods delivered to the Customer shall become immediately due. For the purpose of clause 18 the relevant events are:

(a) the Customer suspends, or threatens to suspend, payment of its debts, or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;

(b) the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;

(c) (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer;

(d) (being an individual) the Customer is the subject of a bankruptcy petition or order;

(e) a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;

(f) (being a company) an application is made to court, or an order is made, for the appointment of an administrator;

(g) (being a company) a floating charge holder over the Customer’s assets has become entitled to appoint or has appointed an administrative receiver;

(h) a person becomes entitled to appoint a receiver over the Customer’s assets or a receiver is appointed over the Customer’s assets;

(i) the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or substantially the whole of its business and

(j) (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.

19. Liability

(a) There are no conditions, warranties, guarantees, representations or other terms whether express or implied, statutory or otherwise oral or in writing except as provided herein.

(b) The Company shall under no circumstances be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise for loss of profit, or any direct or indirect consequential loss arising in connection with the Contract.

(c) If the Company without cause fails to perform in accordance with its obligations under this contract the Customer may recover an amount to compensate for any direct physical loss which is suffered as a result of this failure subject always to a maximum aggregate liability of the total invoice value of the Goods supplied to the Customer pursuant to such contract.

20. Copyright and Offensive Materials

(a) The Customer represents and warrants its content is its original work and that they have the rights to grant the Company a, royalty-free, revocable, non-exclusive license to produce and distribute (as required) said works, and that the work does not violate and will not violate applicable law or the rights of any third party Person including any right of publicity, right of privacy, copyright, patent, trademark, or other intellectual property right or any proprietary right. Also, the Customer warrants that the content is not defamatory, profane, infringing, obscene, unlawful, offensive, and/or harmful, including, but not limited to, content that advocates, endorses, condones, or promotes racism, bigotry, hatred, or physical harm of any kind against any individual or group of individuals, or that provides materials or access to materials that exploit people under the age of eighteen (18) in an abusive, violent, or sexual manner.

(b) When enrolling any title in Company’s Wholesale Distribution Service, the Customer acknowledges and agrees that works will be publicly available and accessible to some or all customers of applicable third-party retail and wholesale websites and channels and will be considered non-confidential and non-proprietary.

(c) The Customer will take all reasonable steps to ensure that its works shall not contain protected health information, and the Customer further understands that it is strictly prohibited from submitting works that include personally identifiable information under applicable law, including, without limitation, UK GDPR, the Data Protection Act 2018 and European Union’s General Data Protection Regulation 2016/679 (GDPR).

(d) Should the Company discover that the Customer has enrolled such content as outlined in (a) and (c) above in any distribution arrangements, the Company will remove such works from availability immediately, notifying the Customer, and reserves the right to ban the Customer from future use of the Wholesale Distribution Service and the Company’s own retail sites, namely but not limited to The Great British Bookshop and BookVault shop.

(e) None of the foregoing shall obligate the Company to actively screen Customer content. The Company will not be responsible for the action of any purchasers or readers of any submitted content. Customers acknowledge and agree that the Company does not actively monitor, or police content provided to the or Company owned retail sites and has no obligation to do so.

(f) The Customer acknowledges and agrees that (i) the Company may establish general practices and limits concerning use of the Customer’s content, (ii) the Company reserves the right to change those general practices and limits at any time, in its sole discretion, with or without notice, and (iii) the Company has no responsibility or liability for blocking, deleting, or failing to store any Customer content maintained or transmitted by through Wholesale Distribution Service or the Company owned retail sites.

(g) The Company shall be indemnified by the Customer in respect of any claims, costs and expenses arising out of any libellous or alleged libellous material produced for the customer or any infringement or alleged infringement of copyright, patent or design.

21. Wholesale Distribution Service

(a) Rights to Print and Distribute: Customer grants the Company, its affiliates, contractors, and third-party service providers a non-exclusive, transferable, worldwide licence, with the right to sublicense, to store, reproduce, format, modify, display, market, advertise, distribute, and otherwise use the Titles, trademarks, logos, files, and metadata solely as necessary to provide the Services and fulfil orders under this Agreement. The licence is irrevocable for any period reasonably necessary to complete outstanding orders, fulfil continuing obligations, and exercise rights under this Agreement.

Without limitation, the Company may:

(a) print or arrange for the printing of physical copies of Titles;

(b) store, transmit, and maintain Title files and metadata through the Company’s systems and approved third-party providers;

(c) convert, reformat, or enhance files and metadata as reasonably required for production, distribution, marketing, or service delivery;

(d) provide Title information and limited excerpts to customers, retailers, and other third parties for sales, promotional, and operational purposes; and

(e) display Customer trademarks, logos, and branding supplied by the Customer or contained within the Titles.

(f) Perform the Services through its affiliates, contractors, or approved third-party Global Print Network and may determine the manufacturing and fulfilment location.

(b) Royalties: Customer remains solely responsible for all royalties, licence fees, and other payments which may be due to authors, licensors, rights holders, or other third parties relating to the Titles.

(c) Wholesale Pricing and Availability: For third-party Wholesale Distribution Services Customer shall determine the suggested retail price (“RRP”) and discount (the ‘wholesale price’) applicable to each Title and Market in which Customer authorises the Company to sell the Title. By establishing pricing (“RRP”) and availability for a Market, Customer authorises the Company to sell the Title in that Market. For Wholesale transactions, the Company and its global print network partners shall manufacture Titles upon receipt of an order and purchase completed copies from Customer at the wholesale price determined by the Customer applicable at the time the order is accepted.

(d) Amendments: The Customer may amend pricing and market availability at any time and without prior notice. The Company will implement such changes in real time within the Service. The Customer acknowledges that updates may not be reflected immediately in the systems of third-party Sellers, and the Company shall not be responsible for any resulting delay in the implementation of such changes by those Sellers.

(e) Content Removal: The Customer may remove its content at any time from Wholesale Distribution Service, and Company retail sites if so enrolled. The Company will make commercially best efforts to promptly amend product availability, though may maintain a copy of removed metadata for archival and legal purposes.

(f) AI Use: If the Customer is or becomes aware of any occasions where AI-technology is/has been used to generate content (whether images, text or translations), the Company must be notified and reserves the right to indicate the presence of AI generated content in feeds to metadata agencies, third-party distribution and retail/wholesale partners, and on the BookVault shop and Great British Bookshop sites, as applicable. This does not extend to AI assisted content, where the content was created without the use of AI, but AI tools were used to then edit, refine or spell-check the content.

(g) Suspension: The Company may suspend or remove any Title or Service immediately were reasonably necessary for compliance, legal, operational, commercial, or reputational reasons.

(h) Returns: For Wholesale Distribution Services, each Title will be designated as non-returnable. Regardless of return status, Customer shall reimburse the Company for costs arising from returns attributable to:

(a) inaccurate, incomplete, or misleading Title information, metadata, or setup requirements;

(b) intellectual property claims;

(d) compliance with applicable laws: or

(e) any other matter attributable to the Customer or the Title.

Where the Company incurs liability relating to returns, including repayment of previously paid monies to the Customer, the Company may:

(a) deduct such amounts from future monies due to the Customer;

(b) invoice the Customer for any shortfall;

(d) suspend affected Titles or Services until the matter is resolved.

(i) Fulfilment Errors and Defective Books: The Company is solely responsible for, at its option and expense, the rectification of a fulfilment error, including an incorrect shipment, quantity discrepancy, Title discrepancy, or processing error. The Company shall replace, at its expense, Titles that fail to materially conform to the Company’s published print specifications due solely to a manufacturing defect. This obligation does not apply to defects caused by Customer incorrectly supplied files and materials.

(j) Third Party Retailer listings: The Company will submit the Publisher’s title metadata to the relevant third-party retailers, wholesalers and distribution partners through the applicable metadata feeds. Customer accepts that the Company does not control the listing, acceptance, availability, presentation or continued listing of any title by a third party and cannot guarantee that any third party will list, display, distribute or make the Publisher’s title available for sale. The decision to list or retain a title, and the timing and manner of any listing, remain at the sole discretion of the relevant third party.

22. Warranties

The Customer represents and warrants that:

(a) All content, materials and files supplied to the Company for production, printing, distribution or fulfilment are lawful and do not infringe, or give rise to any allegation of infringement of, any third-party rights, including copyright, trademark, patent, design rights, confidentiality, privacy or any other intellectual property or legal rights, and are not defamatory or libellous.

(b) The Customer has all rights necessary to distribute each Title in each Customer selected Market and that such Titles are covered by Customer’s indemnification obligations under these Terms and Conditions.

(c) The Company reserves the right to request evidence from the Customer to demonstrate compliance with the requirements set out in (a) and (b) above. Where the Customer is unable to provide satisfactory evidence, the Company reserves the right to withhold any monies otherwise due to the Customer, to the extent permitted by applicable law.

The Company represents and warrants that:

(a) The printed Titles will materially conform to the Company’s then-current published print specifications. Titles produced through the Global Print Network and Wholesale Distribution Service shall be manufactured substantially in accordance with the Company’s applicable specifications and quality standards.

23. Indemnification

Customer shall defend, indemnify, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, contractors, and agents from all claims, demands, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) Customer Content;

(b) Customer breach of these Terms and Conditions;

(d) Allegations that Customer supplied Content is inaccurate, unlawful, defamatory, misleading, or unsafe;

(e) Customer’s use of the Services; or

(f) The negligence, fraud, or wilful misconduct of Customer or persons acting on its behalf.

Remedy: without limiting any other rights or remedies, the Company may suspend or cancel Services, withhold payments due to Customer, and set off amounts owed by Customer against amounts payable by the Company where reasonably necessary to protect the Company against actual or anticipated liability arising under these Terms and Conditions.

24. Limitation on Liability

NEITHER PARTY SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, MALPRACTICE SUITS OR LIABILITIES ARISING THEREFROM, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Each party at its own expense shall defend and hold harmless the other party against any claims arising from any breaches in the parties’ warranties provided herein. The parties shall notify each other of any such claim and provide reasonable assistance in the defence/settlement of the claim.

Mutual Limit on Liability: Neither party will be liable for breach-of-contract damages suffered by the other party that are remote or speculative, or that could not have reasonably been foreseen on entry into this Agreement.

25. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics, pandemics or similar events, natural disasters or extreme adverse weather conditions, or default of Company’s subcontractors.

26. Assignment and Sub-contracting

(a) The Company may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.

(b) The Customer may not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of the Company.

27. Notices

Any notice or other communication given to a party under or in connection with the Contract shall be in writing and in the English language, addressed to that party at its registered office and shall be delivered personally, sent by first class post, recorded delivery, commercial courier or e-mail. Notice sent by first class post shall be deemed to arrive forty-eight (48) hours from posting.

28. Severance

The invalidity or unenforceability for any reasons of any part of these Conditions shall not prejudice or affect the validity or enforceability of the remainder.

29. Waiver

Any time or other indulgence forbearance or concession by the Company to the Customer shall not in any way whatsoever waive, diminish, restrict or prejudice the Company’s strict rights under the Contract.

30. Third Party Rights

A person who is not a party to the Contract shall not have any rights under or in connection with it.

31. Data Protection

In order to comply with the requirements of the UK GDPR, EU GDPR, Data Protection Act 2018 and the Data (Use and Access) Act 2025 the Customer should be aware that the Company might share relevant personal information about the Customer to our bankers/financiers for the purposes of providing services and for the following purposes:

(a) Obtaining credit insurance;

(b) Making credit reference agency searches;

(d) Assessment and analysis (including credit scoring, market, product and statistical analysis);

(e) Securitisation;

(f) Protecting the Company’s interests;

(g) Sub-contracting to third parties.

To provide the Service the Company may be required to share personal information with other third-parties for the following purposes:

(a) third-party email platforms and CRM systems (for example: HubSpot and Klaviyo) for the purposes of providing email notifications to the Customer;

(b) third-party global print fulfilment partners under International Data Transfer Agreements for the purpose of providing the Company Services globally to the Customer;

(c) third-party global retail and wholesale partners for the purpose of providing the Wholesale Distribution Service to the Customer.

Please refer to our Privacy Policy on our websites for more information.

32. Customer Conduct and Abusive Behaviour

(a) The Company does not tolerate abusive, threatening, intimidating, harassing, discriminatory or otherwise unacceptable behaviour towards its employees or representatives, whether communicated verbally, in writing, or through any other means. The Customer shall ensure that all communications with the Company are conducted in a reasonable, respectful and professional manner. Where the Company considers that a Customer has engaged in such behaviour, the Company reserves the right to take appropriate action, which may include, but is not limited to:

a) issuing a written request to the Customer requiring that the behaviour ceases immediately;

b) if the Company deems the Customer’s unacceptable behaviour has continued after issuing the request outlined at (a) above the Company reserves the right to restrict the Customer’s communication with the Company to written correspondence only;

(b) The Company will adopt a proportionate, stepped approach, considering the nature, severity and frequency of the behaviour and whether any previous warnings have been issued. However, in cases involving serious or threatening behaviour, the Company reserves the right to take immediate action, including suspension or termination of all or some Services, without prior notice to the Customer.

(c) Any concerns raised by a member of the Company’s team regarding a Customer’s behaviour will be referred to the relevant manager for review. The manager will consider the circumstances and relevant correspondence before determining whether any action is appropriate. This process is intended to ensure that decisions are considered objectively and are not made solely by the individual involved in the interaction.

(d) The Company shall not be liable for any loss arising from the reasonable exercise of its rights under this clause.

33. Account Closure

Upon closure or termination of a Customer’s account, whether at the Customer’s request or by the Company, the following shall apply:

a) Outstanding Orders: The Company reserves the right, at its discretion, to cancel any outstanding orders or allow such orders to proceed to completion, having regard to the circumstances of the account closure. No new orders will be accepted or processed following the effective date of closure subject to Section 9 provisions of these Terms and Conditions.

b) Account Balances: Subject to any outstanding disputes, claims, liabilities, fees, charges or other sums owed to the Company, any remaining credit balance held on the Customer’s account shall be refunded to the Customer subject to Section 9 provisions of these Terms and Conditions. The Company reserves the right to deduct any outstanding amounts due before making such refund.

c) Outstanding Royalties and Payments: Any royalties or other payments due to the Customer at the date of account closure shall be processed through the next available payment run, subject to the applicable payment thresholds, payment terms, fees and deductions set out in these Terms and Conditions.

d) Files and Data: Following account closure, the Customer’s files, records and other data shall be retained, archived or deleted in accordance with the Company’s applicable data retention policy and legal and regulatory obligations.

e) Distribution Channels: The Company shall initiate the removal or deactivation of the Customer’s titles from all active distribution channels and retail platforms. Subject to the provision set out in Section 9, no new distribution orders will be accepted or processed following the effective date of account closure. The Customer acknowledges that the removal of titles from third-party platforms and distribution networks is subject to the relevant third party’s own processes and timescales, and the Company cannot guarantee immediate removal.

34. Variation

Except as set out in these Terms and Conditions, any variation to the Contract, including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by the Company.

35. Jurisdiction

These Terms and Conditions and all other express and implied terms of the Contract shall be governed and construed in accordance with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales.

Contact Us

CopyTECH (UK) Limited
9 Culley Court, Orton Southgate
Peterborough, Cambridgeshire PE2 6XD
England

Phone: 01733 237867
Email: customers@photobubble.co.uk

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